Being able to respond immediately in a competitive environment is crucial in the pest control industry.
Most clients contacting you with pest needs want to be able to explain the activity they are experiencing and be provided with a solution and response that resolves their issue.
If you miss the call, you miss the opportunity.
Get all the advantages, quality and efficiency of a full-time employee without the overhead costs.
Partnering with GRIT will saves you crucial time that needs to be invested on training new team members and getting them ready for each pest season. Reduce the need for a call center manager and an entire call center staff because we’ve got one ready for you!
Services include
1
Answering
Our aim is to provide pest industry expertise, distinction in the way you operate and transform your business capabilities. 100% operating within the United States, GRIT will provide you with the ability to enhance your client experience and provide additional sales potential because of our teams existing extensive knowledge and experience working with customers and their pest needs. With capabilities to field a wide array of call inquires we can minimize your call resolution times and provide clients with a positive customer service experience.
We can also assist during times of excessive call volume, support your call center staff with over-flow, or create flexible usage based on your individual needs.
Allowing business owners and management staff the time to focus on the treatments and services to resolve and suppress pest activity for their clients. Increasing your brand awareness and client loyalty through our call interaction is our goal.
2
Emergency
Your clients expect live interaction. If you are unavailable to take a call chances are potential new clients will just call a competitor, and your current clients calling with an active pest problem will be unhappy clients. If your needs are during business hours, after closing, only as needed, or for emergency services GRIT representatives are available to provide a live person to speak to for each and every call, making their needs the most important thing to you!
3
Voicemail
Customized Voicemail systems will add a layer of professionalism with clear recorded voices and instructions. One man operation? Have us source you voice-over talent to record your voicemail and develop the feel of a staff with dedicated roles.
Have a fully trained team? We can manage your overnight voicemail to add flexibility to your team's morning and allow them to focus on other priorities.
4
Scheduling
GRIT has experience in scheduling with two things in mind, both client preference and maximizing routing efficiencies. With knowledge and familiarity of scheduling clients based on your preferences of territories, service needs, or route density we can handle the task!
Fully trained in all of the industries most popular CRMs, we operate as a true extension of your team and function within your own system. Omitting the need for follow up calls and axillary tasks after a call has been fielded.
Let us handle your scheduling calls and boost the level of service you offer. Strengthen both your brand and relationships with your customers by providing first call resolution service.
